If you wish to get a refund for the in-game item purchase, you should make an inquiry at our customer service page with the following information.
Please note that we can only issue a refund for the gold or items that are not used within 7 days of the purchase.

For details, please refer to the Terms and Conditions.
1. Account Information:
2. In-game ID:
3. Name of the purchased item:
4. Order number:

# How to find Google order number
1. Log in your G-mail account > Capture a receipt
2. If you did not receive any receipt in your G-mail, you should go to Google Wallet and capture the receipt.

# How to find your Gmail account ID in the Google Play store
Log in to the Google Play Store on your device > Tap Menu on the top-left of the main page > Find your Google account (OOOOOO@gmail.com)

Thank you.

When you did not receive an item after you made payment for a purchase, please review the following details.

1. You may need to check your inventory after a while because it may take a bit more time to receive the purchased item depending on the status of your network.
2. You can terminate the game and log in again.
If neither of them works, please contact the customer service center with the following information.

[Required information]

1. Account Information:
2. In Game ID:
3. Server name:
4. Order number(Starts with GPA.xxxx-xxxx-xxxx-xxxx):

# How to find Google order number
1. Log in your G-mail account > Capture a receipt
2. If you did not receive any receipt in your G-mail, you should go to Google Wallet and capture the receipt.

# How to find your Gmail account ID in Google Play store
Log in Google play store on your device > Tap Menu on the top-left of the main page > find your Google account (OOOOOO@gmail.com

Thank you

Please refer to the protocol below.

1) Go to [Setting]
2) Tap [Application] or [App]
3) Find [Google Play Store] or [PlayStore]
4) Touch [Storage] and Tap [Clear Data] and [Clear Cache]

Thank you